August 4th, 2020 MBLP Special Board Meeting

Office Closed to Walk-In Traffic

In an effort to mitigate the impact of Coronavirus (COVID-19) in our community, The Marquette Board of Light & Power offices will be closed to public foot traffic until further notice.

The Wright St Office will still be conducting business during normal hours of operation: Monday-Friday 8am-4:30pm by calling (906) 228-0311.

Payments:

  • Payments can be made via phone by calling (906) 228-0311 during normal business hours (Convenience fee is waived for the duration of the office closure.)
  • Payments can also be made via our night deposit box to the left of our main entrance.
  • Setting up ACH (Automatic Withdrawal) from a checking or savings account. (Call main office to set-up)
  • Mailing payments to our Wright St Office.

Customers of the MBLP will not experience any interruption in service because of this office closure. We are committed to maintaining reliable 24/7 electrical service to Marquette and the surrounding townships in which we serve.

Employee and Customer safety is our number one concern; The Marquette Board of Light & Power will continue to assess and monitor recommendations from the Centers for Disease Control and Prevention and local health officials in our state and region. We will continue to rely on their expertise and recommendations to guide our decisions relating to this pandemic.

Financial Hardship

Due to COVID-19, The Marquette Board of Light & Power (MBLP) has voluntarily suspended service disconnections for non-payment, effective immediately. The MBLP will also be waiving new late payment charges and fees charged for delinquent notices. This suspension will apply to both residential and commercial customers and will remain in effect at least until April 15, 2020.  The MBLP will continue to monitor the situation as we approach the 15th of April. 

The MBLP will continue to read meters, send bills and delinquent notices. Customers should pay what they can to avoid building up a large balance that will be harder to pay off in the future. If your account is already behind the MBLP encourages you to seek assistances now. 

Customers who are impacted by COVID-19 — those with a sudden loss of income or medical condition — as well as our vulnerable senior citizens, are encouraged to contact us at (906) 228-0311 for information regarding payment assistance programs. To further support customers who may be impacted by the pandemic, we will offer flexible pay plans to customers who indicate either an impact or hardship as a result of COVID-19.


Residential Customer Assistance Options

If you are unable to pay your electric bill, assistance may be available through DHHS and you can apply through the MIBRIDGES website: MIBRIDGES Link

If you need help applying, you can also contact one of the following navigational partners:

Superior Watershed Partnership

906-273-2742

Alger Marquette Community Action Board

906-228-6522

Salvation Army

906-228-2241


Commercial Customer Assistance Options

If you need assistance paying your non-residential electric bill, Lake Superior Community Partnership may be able to help.  Recourses and information regarding help is available at https://marquette.org/covid-19/ or you can contact Lake Superior Community Partnership at (906)-226-9658.

Potential Scams

The World Health Organization WHO has warned that scammers are taking advantage of the COVID-19 outbreak to send phishing emails, texts and social media posts. Be on the lookout for these scams asking for personal information or selling phony products and never click on malicious links or attachments. For the most up-to-date facts, visit the CDC or WHO.

In addition, imposters posing as MBLP employees may use COVID-19 as an excuse to take advantage of individuals and small businesses. These scammers may call or show up at customer homes demanding immediate payment to avoid service shutoff. Be on the lookout for scammers demanding payment or asking for personal information. If you are contacted and concerned that it is a scam attempt contact a MBLP representative directly by dialing (906) 228-0311.